What to do in an emergency
Gas Emergency
Call: 0800 111 999 (24hr)If you smell gas, think you have a gas leak or have are concerned that fumes containing carbon monoxide are escaping from a gas appliance, you should:
- immediately open all windows and doors to ventilate the property
- extinguish any naked flames including cigarettes, and do not smoke, strike matches or do anything which could cause ignition
- not turn on/off any electrical switches
- If there are any electrical security entry phones/locks, please open door manually
- then call the Gas Emergency Services free on 0800 111 999. This is a national number and is available to all areas.
Electrical Emergency
Call: 105If there’s a power outage or electrical fault you should call 105. You will then be put through to your local network operator. Local network operators look after the safety and security of your electricity supply.
Alternatively, you can call your network operator directly. Scroll down to find your electricity network operator’s emergency contact number within the list.
To work out who your network operator is you’ll need the relevant two digits from your supply number, which is shown on your electricity bill. This number is made up of 13 digits. The two digits you need can be found in the bottom-left of the ‘S grid’. The image below shows an example of this.
Electrical emergency numbers
Please only call the emergency number in an electrical emergency:
Report anonymously
Meter cheating means tampering with the meter so it doesn’t record how much electricity or gas is being used or trying to bypass the meter completely.