Emergency

What to do in an emergency

Gas Emergency

Call: 0800 111 999 (24hr)

If you smell gas, think you have a gas leak or have are concerned that fumes containing carbon monoxide are escaping from a gas appliance, you should:

  • immediately open all windows and doors to ventilate the property
  • extinguish any naked flames including cigarettes, and do not smoke, strike matches or do anything which could cause ignition
  • not turn on/off any electrical switches
  • If there are any electrical security entry phones/locks, please open door manually
  • then call the Gas Emergency Services free on 0800 111 999. This is a national number and is available to all areas.

Electrical Emergency

Call: 105

If there’s a power outage or electrical fault you should call 105. You will then be put through to your local network operator. Local network operators look after the safety and security of your electricity supply.

Alternatively, you can call your network operator directly. Scroll down to find your electricity network operator’s emergency contact number within the list.

To work out who your network operator is you’ll need the relevant two digits from your supply number, which is shown on your electricity bill. This number is made up of 13 digits. The two digits you need can be found in the bottom-left of the ‘S grid’. The image below shows an example of this.

img-electricity-emergency

Electrical emergency numbers

Please only call the emergency number in an electrical emergency:

Supplier number
Network operator
Emergency number (24hr)
Non emergency equiries
10
UK Power Networks
11
Western Power Distribution
12
UK Power Networks
13
SP Energy Networks
14
Western Power Distribution
15
Northern Powergrid
16
Electricity North West
17
Scottish Hydro Electric Power Distribution
18
SP Energy Networks
19
UK Power Networks
20
Southern Electric Power Distribution
21
Western Power Distribution
22
Western Power Distribution
23
Northern Powergrid
24
Independent Power Networks Ltd
25
ESP Electricity Limited
26
Energetics Electricity Ltd
27
The Electricity Network Company Ltd
28
UK Power Networks (IDNO)

Report anonymously

Meter cheating means tampering with the meter so it doesn’t record how much electricity or gas is being used or trying to bypass the meter completely.

If you spot energy theft anywhere, report it anonymously now.