We can take information on energy theft taking place in England, Scotland and Wales. If you are looking to report energy theft happening in Northern Ireland, please use the Northern Ireland energy theft reporting service.
REPORT ENERGY CRIME. 100% ANONYMOUSLY.
Your report is very important to us.
Please take the time to read the information below, before clicking on Report Now at the bottom of this page.
If you smell gas, have a power cut or have an electrical emergency, do not report it to us. Use the emergency information on this page to get the right help.
DISCLAIMER: If you need any help with any of the items listed below, please contact your energy supplier.
Gas Emergency Information
Please call the gas emergency services if you smell gas or think you have a gas leak. In this case you should:
- immediately open all windows and doors to ventilate the property
- extinguish any naked flames including cigarettes, and do not smoke, strike matches or do anything which could cause ignition
- not turn on/off any electrical switches
- If there are any electrical security entry phones/locks, please open door manually
- Call the Gas Emergency Services immediately.
Electricity Emergency Information
If you have a power cut or electrical emergency, call 105. You’ll be connected to your local network operator, who can help with the problem.
If you want to contact your local network operator directly, you'll need to know who your operator is. Find my network operator
Other information we cannot process
If you need help with any of the below, please contact your energy supplier.
- changing supplier
- meter faults
- new meters
- power cuts
- bills
- meter readings
- requesting a smart meter
- car charging
- energy theft in Northern Ireland
- cheaper electricity or gas quotes
- topping up pay as you go
- boilers
Continue and Report
Check the box to confirm that you have read the information above and your incident does not require the attention of the emergency services.