Our Privacy Statement

The Crimestoppers Trust (“Crimestoppers”) is a registered charity and company limited by guarantee. We are committed to protecting the privacy and anonymity of anyone who contacts us with information about crime.

This statement is made in light of the requirements of the Data Protection Act 1998, in order to alert individuals whose information we process to the practices which will govern the processing of your data. By using our website or providing us with your personal information you are agreeing for your information to be processed in this way.

If you have any queries about this statement please contact the Director of Finance at Crimestoppers, PO Box 324, Wallington, Surrey SM6 6BG.

How do we collect information?

We will obtain personal information from you when you:

(i) enquire about our activities;

(ii) register with us;

(iii) subscribe to our e-newsletter;

(iv) make a donation to us; or

(v) otherwise provide us with personal information.

We may also receive information about you from third parties, for example from a friend who wants to tell you about the website.

What information do we collect?

The types of information collected might include names, date of birth, e-mail address, postal address, telephone number, fax number and credit/debit card details.

If you fill in our Anonymous Online Form, or our Give Info form, this process is intended to be anonymous, and we don’t want to know your name for this purpose. We also take other steps to ensure that where possible, we do not collect or retain personal information about you when you are filling in these forms. We do not attempt to track or trace personal information about the person filling in the forms. In either form, you might provide us with information about an offender, potential offender, victim or other person, and this information about them may be processed for the purposes of the prevention or detection of crime, or the apprehension or prosecution of offenders, or otherwise in accordance with the Data Protection Act 1998.

How do we use this information?

There are different reasons why we may need your personal information. In particular:

(i) We may use it to provide you with the services, products or information you have requested, for administration purposes or to otherwise further our charitable aims.

(ii) We may on occasion send email updates about upcoming campaigns, fundraising initiatives, events and challenges and also the results of surveys or polls conducted in which you participated. Please note that you can opt out of these emails at any time by contacting our Director of Finance at Crimestoppers, PO Box 324, Wallington, Surrey, SM6 6BG.

(iii) As stated above, we may process information about offenders, potential offenders, victims or other persons for the purposes of the prevention or detection of crime.

(iv) We and our group companies may also share information that we collect with business partners for their research purposes, in relation to the prevention and/or detection of crime and to help them protect their business.

(v) We may also need to share your information with other members of our group, service providers, associated organisations and agents for the above purposes. We may also share your information with other organisations which are supportive of our aims and objectives.


This website uses ‘cookies’ – pieces of data which are stored on your computer. This section explains how we use cookies on this website.

What are cookies?

A ‘cookie’ is a small text file that is placed on a website user’s device/computer hard drive by a website. There are several types of cookie and they have different functions or uses. For example, some cookies help us improve the experience of our website or help us tailor our services to you.

What type of cookies do you use?

Different terminology is used to describe cookies (and a lot of websites and organisations use different types of terminology which can be confusing). To help you understand the explanatory table below, we have categorised the 3 types of cookies we use on our website as:

Strictly necessary cookies. These are cookies that are required for the operation of our website.

Performance cookies (also often called analytical cookies). They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Functionality cookies. These can be used to personalise our content for you, e.g. greeting you by name or remembering your preferences.
You can find more information about the individual cookies we use and the purposes for which we use them below:

Google Analytics

This is a performance cookie which helps us to analyse how users utilise the site. The information generated by the cookie about your use of the website will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for Crimestoppers and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf.

Please note that we use “IP masking” on certain pages on our websites. When IP masking is enabled, Google Analytics removes the last octet of the visitor’s IP address prior to its use and storage. This means IP addresses are not stored, registered or tracked – ensuring your anonymity.

Cookie acceptance
By using our website you consent to our use of cookies as updated from time to time. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of our website.

How do we protect personal information?
We use a secure server when you make a donation via our website. We also take appropriate measures to ensure that the information disclosed to us is kept secure, accurate and up to date and kept only for so long as is necessary for the purposes for which it is used. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk.

Will we disclose the information we collect to outside parties?

As indicated above, we may pass your information to our group members, service providers, agents and associated organisations, and to other organisations who may share our objectives. Where you have given us permission to contact you we may allow partner organisations access to some of your personal information so they can contact or provide services to you on our behalf. The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). By submitting your personal data, you agree to this transfer, storing or processing.

We may process information about offenders, potential offenders, victims or other persons for the purposes of the prevention or detection of crime (including sharing it with the police, regulators and other third parties).

We may also disclose your personal information to third parties if we are under a duty to do so in order to comply with any legal obligation, or in order to enforce or apply our terms of use for this site or other agreements; or to protect the rights, property or safety of us, our donors or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection.

Right of access

You have the right to request a copy of the information we hold about you and to have any inaccuracies in your information corrected.


If your personal details change, please help us to keep your information up to date by notifying us at the above address. We reserve the right to amend this privacy statement. If we do so, we will post notice of the change on our website and you will be deemed to have accepted such changes.

Privacy Policy for the Crimestoppers Blog

The Crimestoppers Blog is a forum for discussion of views and opinions and it is not advisable for anyone to pass on information about crime via this platform. Should you attempt to pass on information via contributing a comment or on social media platforms, we will not be able to process this information in accordance with its normal processes and your anonymity will be compromised.

When we request your personal information on this site, if we tell you we will use it for a specific purpose then we will only use it for that purpose.
If we don’t tell you we will use it for a specific purpose then we may use it in the following ways:
1. to provide you with information, services or products you have requested or which we feel may interest you;
2. to allow you to participate in interactive features on our site, when you choose to do so, for example, we may help you complete forms by inserting your contact details for you to edit;
3. to analyse and improve the services offered on our sites by providing you with the most user-friendly navigation experience we can for your computer or other internet device; and
4. with IP addresses, to identify your approximate location, block disruptive use or to establish the number of visits to the site from different countries.

Report anonymously

Meter cheating means tampering with the meter so it doesn’t record how much electricity or gas is being used or trying to bypass the meter completely.

If you spot energy theft anywhere, report it anonymously now.